¶ Troubleshooting
¶
The progress bar on the “Downloading…” screen is stuck.
The download takes several minutes, but if the progress bar has been stuck at the same percentage for more than 5 or 10 minutes, try closing and restarting the app.
¶ The Discovery page is blank.
This is a known issue and we are working to resolve it. In the meantime, you can click on the Library tab and go back to the Discovery tab a few times, and then your content should load. If this does not work, try closing and restarting the app.
¶ The app crashed and closed unexpectedly.
Log out of your device and then log back in. If the app crashes again when you try to open it, restart your device. Send an error log file to support@endlessos.org by following the instructions located here.
¶
I see a network connection error when trying to access content.
Try restarting your device. This will install any necessary updates to ChromeOS or the app. If this does not solve the problem, search the Play Store for “Android System Webview” and try to update it. If the problem persists, check for and install any ChromeOS updates.
¶ Images and e-books are not displaying properly.
Try restarting your device. This will install any necessary updates to ChromeOS or the app. If this does not solve the problem, search the Play Store for “Android System Webview” and try to update it. If the problem persists, check for and install any ChromeOS updates.
¶ Content does not display properly.
Try restarting your device. This will install any necessary updates to ChromeOS or the app. If this does not solve the problem, search the Play Store for “Android System Webview” and try to update it. If the problem persists, check for and install any ChromeOS updates.
¶ I selected the download option but now I would like to use the USB drive.
Uninstall the app by right-clicking on the Endless Key app icon and selecting “Uninstall.” (Note: on most Chromebooks, right-clicking is pressing with two fingers on the touchpad.) Then go through the download instructions for installing the Endless Key app with the USB Drive.
¶ I want to remove the Endless Key USB drive.
Open the Files app and click on the eject button next to “eoslive.” Then you can safely remove the USB drive.
