If you updated Endless OS, and now cannot start your computer, we have a solution that will allow you to access Endless OS and all your personal data!
Whenever you update Endless OS, your computer retains the previous version you were using before the update. You can temporarily access the previous version to boot your computer and access all your files. Once our team has fixed the problem, you can update your system again to get the new version.
Here are the steps you should follow to access your previous version of Endless OS:
Important: If you hit the Esc key in the wrong moment, maybe before the firmware screen with the manufacturer brand appears, some other screens may appear like the ones shown below. They are not the GRUB menu. If you see these screens, restart your computer and try again.
If you turn your computer off now, the next time you turn it on, the newer (faulty) version of Endless OS will be automatically selected again. So, before turning your computer off, go to Settings, choose Details, and click Check for updates now. If a new update is available, it will replace the faulty version as the default, and you will be able to restart your computer normally.
If no new update is available, please try not to turn off your computer – if you do, you will need to follow the GRUB menu steps again.
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